Finlay Brewer are members of the following regulatory bodies:
Finlay Brewer are members of the NAEA. Most of our directors are members of the NAEA and members of our sales team are either members or student members. Our sales teams regularly attend NAEA training courses and updates. We follow the NAEA Code of Practice and Rules of Conduct.
Finlay Brewer are members of ARLA. Our lettings and property management teams regularly attend ARLA training courses and updates and a number of our directors and staff are ARLA qualified. We follow the ARLA Code of Practice and Rules of Conduct. Our client accounts are audited annually by White Hart Associates, our company accountants and our client account is ARLA bonded for further peace of mind.
The Property Ombudsman
Sales and Lettings
As a member of The Property Ombudsman, we follow the code of practice for residential sales which has been approved by the OFT under the Consumer Codes Approval Scheme. We are also members for lettings related matters and can resolve disputes referred by landlords or tenants fairly via the Ombudsman. All members of staff are made familiar with the ‘Code of Practice for Residential Estate Agents’ and we have a comprehensive internal complaints procedure.
Tenancy Deposit Scheme
Since April 2007 we have registered all deposits held in respect of Assured Shorthold tenancies with The Tenant Deposit Scheme. As members of The Dispute Service (one of the three scheme operators) our commitment increased in October 2010 in line with legislative changes, when the Assured Shorthold Tenancy threshold rose.
Finlay Brewer has a Money Laundering Officer, details of whom will be give upon request.
Property Misdescriptions Act (PMA)
All sales staff attend regular training in aspects of the PMA. Our properties are advertised in line with the PMA.