Regulated By
FINLAY BREWER ARE MEMBERS OF THE FOLLOWING REGULATORY BODIES:
CLIENT MONEY PROTECTION (CMP)
Finlay Brewer are members of ARLA Propertymark. Our lettings and property management teams regularly attend industry specific training courses and updates. We follow the ARLA Code of Practice and Rules of Conduct. Our client accounts are audited annually by White Hart Associates, our company accountants, our client account is ARLA bonded for further peace of mind and covered by the ARLA Client Money Protection Scheme.
Since 1st April 2019 it has been a legal requirement for all property agents who hold client money to be a member of an approved CMP scheme. “Client money” is money received from a client in the course of English letting or property agency work, which is then held for another person. The level of CMP membership must not be less than the maximum amount of client money held by the agent. A CMP scheme is an insurance backed scheme.
To view our Client Money Protection certificate, please click here.
For further information on Propertymark, click here.
THE PROPERTY OMBUDSMAN
As a member of The Property Ombudsman, we follow the code of practice for residential sales and lettings which has been approved by the OFT.
TPO is a government approved scheme to provide independent redress in relation to disputes between consumers and property agents.
The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990 and provides consumers with a free, impartial and independent alternative dispute resolution service.
Our Complaints Process is in line with the TPO recommendations, please find our In-House Complaints Procedure document here.
DEPOSIT PROTECTION
The Tenancy Deposit Scheme (TDS) is a government approved tenancy deposit protection scheme in England and Wales operated by The Dispute Service Ltd. It is a multi-award winning provider of tenancy deposit protection, protecting over 1 million deposits in England and Wales.
The Housing Act 2004 requires landlords and letting agents to protect deposits on assured shorthold tenancies in a recognised scheme. We provide the TDS Custodial Scheme for out deposit protection with free, impartial dispute resolution for when disagreements arise over how the money is divided.
For more information on TDS click here
ANTI MONEY LAUNDERING (AML)
On 26 June 2017 The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (more commonly referred to as the Money Laundering Regulations) came into force in the UK. These regulations supersede the Money Laundering Regulations 2007 and subsequent amendments.
The legal obligations are designed to reduce the social and economic impact of organised crime and impede the transfer of money to support funding for terrorist organisations in the UK and around the globe. The regulations aim to ensure that companies have sufficient information to know who their customers are.
Estate agents are obliged to carry out customer due diligence (CDD) on buyers and sellers. We will usually ask you for your passport and a utility bill. We will not market your property or put up your offer until the process is satisfactorily completed.
For more information click here.
CONSUMER PROTECTION FROM UNFAIR TRADING REGULATIONS 2008
The Consumer Protection from Unfair Trading Regulations protects consumers from unfair or misleading trading practices and ban misleading omissions and aggressive sales tactics.
Our training keeps the team updated on the regulations and their implications. For more information click here.
