"Exceptional Service: Paula Made It Possible!"

by Claire (Tenant) 16/01/2025

I found myself in a difficult situation and needed to find a new home as soon as possible. As we all know, the market is tough, and places get snapped up quickly, so I wasn’t very hopeful about finding somewhere I truly loved in such a short time. I had prepared myself to make compromises, but secretly, I wanted everything on my list. I contacted Paula on a sunny Saturday morning in November. When I explained my situation, I was met with compassion and understanding. She was kind, efficient, and incredibly knowledgeable. Paula instinctively knew which property would be the best fit for me, what was available within my timeframe, and what the landlords might be open to considering. Just three hours later, I was standing inside the most perfect home for me. I knew it was going to be a popular property, and it felt like a long shot, but Paula reached out to the landlord on my behalf. While it wasn’t a conventional deal, she managed to make it work. I threw her a lot of obstacles, but she never batted an eye. She simply said, "Let me see what I can do," and every time, she delivered. Within 10 days of my first call, I was moved into my perfect, no-compromises home. It hardly seems possible, but Paula made it happen. Now, I can’t imagine living anywhere else. Thank you, Paula, and the entire Finlay Brewer team, who have been amazing and so helpful ever since I moved in. I truly feel at home.

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